About Crown Lift Trucks Ltd

Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks.  From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible.  Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks.

Our brand promise is:

“Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value.”

Quality and performance are the foundation of Crown’s success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make.

Crown’s headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles.

Job Description

Reporting to the Regional Service Manager, your key responsibility is the growth of Aftersales business within the Southern Region. 

The area already hosts an existing client portfolio but ultimately the success of the role hinges on 50% New Business Development and 50% Account Management of our existing customer base maximising the foot print of Crown aftersales and market share. 

  • Increase Direct parts sales by 20% (Tyres, Forks, Work assist and Infolink etc)
  • Short term rental
  • Full maintenance contracts
  • Preventative maintenance agreements
  • Thorough examination agreements
  • PTH maintenance agreements
  • Battery care agreements
  • Loading dock ramp and doors. (development products)
  • Driver Training 

All targets will be set annually dependant on experience and detailed within the annual bonus structure. 

 

  • Resource Management
    • Review and respond to all marketing lead’s within 48 hrs.
    • Schedule Monthly review meetings with RSM

 

  • Profit and Loss
    • Maximise all revenue potential for each customer.

 

  • Operational Efficiency
    • Target to grow chargeable revenues by 10% per annum.
    • Ensure 100% of rejected estimates are followed up along with STS.

 

  • Customer Relations
    • Liaise with National Customer Service Managers to ensure all possible equipment is contracted.

 

  • Service Reviews
    • Plan and complete regular business reviews of key customer accounts.

 

  • Reporting / Administration
    • Manage and report on all leads and enquiries
    • Establish strong reporting routines and internal relationships.

 

  • Safety and Risk Management
    • Promote a safe workplace for all by your actions.

Person Specification

Essential Skills:

 

  • Recent and relevant experience (minimum of 4 years) of working in the forklift truck service environment.
  • People management systems and processes
  • Customer service
  • Excellent communication skills, ability to influence and use diplomacy with clients and colleagues
  • To ensure effective written and verbal communication of all critical corporate and operational issues within the region.
  • Ability to interpret statistical data to identify trends and present findings.
  • Educated with an ability to achieve a grade C in English and maths at GCSE.
  • Commitment to continuing personal and professional development.
  • Excellent organisational skills, resourceful and solution driven.
  • A high standard of accuracy and attention to detail.
  • Ability to multi‐task, prioritising workloads to work to tight deadlines.
  • Consultation and negotiation skills.
  • Flexibility to cope with diverse needs of the post.
  • Highly motivated and possessing a resilience to work under pressure.
  • Positive, personable and optimistic with a can do attitude.
  • Full UK driving licence.

Vacancy Details

 

Hours of   Work:

Monday to Friday – 37 hours per week, but may be more to fulfill the job requirements.

Target   Salary:

Highly competitive salary plus excellent commission and quarterly bonus.

Company   Vehicle:

Company car & fuel card; private mileage benefit subject to tax regulations.

Holidays:

25 days holiday.

 

Pension:

Company pension plan.

At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:

  • Company car plus fuel card – private use of company vehicle (subject to tax regulations)
  • Company pension plan.
  • 25 days annual leave plus bank holidays.
  • Excellent discount scheme with access to the best perks from some of the UK’s biggest brands. 
  • Employee assistance programme.

Please contact us via our website at:

If you have any further queries regarding this job, please do not hesitate to contact the Recruitment Team at Crown Lift Trucks Ltd on 01256 300211 or via uk.recruitment@crown.com

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